Frequently Asked Questions

Everything you need to know about your EllaOla shopping experience.

What is EllaOla's shipping policy?

We offer standard shipping globally, with delivery typically taking 5-10 business days. Expedited shipping options are available at checkout for faster delivery.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our Returns Portal to start the process.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body type.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are EllaOla garments sustainably made?

Quality and ethics are at our core. We partner with certified manufacturers to ensure fair labor practices and utilize high-quality materials designed to last for seasons to come.

Can I track my order in real-time?

Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.